Understanding your customer information needs is key to delivering the right documentation. Minimalism, topic authoring, and agile methodologies work together so your customers get what they need when they need it.
RAI provides technical writing services in the areas of computer and network security, enterprise system configuration and administration, virtual and distributed systems, application architectures, cryptographic systems, applications including authentication and authorization.
Tools of the trade include SDL Live Content Architect, XMetaL, Visio, Adobe FrameMaker, MadCap Flare, RoboHelp, Microsoft Word, Jira, Bugzilla, VersionOne, Perforce, CVS, IBM ClearCase, and others. Development methodologies range from agile to waterfall.
RAI founder Ward Rosenberry is also an author of several books published by O’Reilly Media and by Prentice Hall.